Emergency Contacts

You may occasionally need to report maintenance to us outside normal office hours. Our normal office hours are 9am-5.30pm Monday-Friday. Please read the following guidance:

REPORTING MAINTENANCE (if you are a tenant who rents through Boydens)

Please report all maintenance using our FIXFLO reporting system here>>>

If you need to speak to a Property Manager call 01206 773303

FOR OUT OF HOURS EMERGENCIES

If you smell Gas or have a Gas leak contact National Grid immediately on 0800 111 999

An emergency would be defined as a complete failure of your heating and hot water system or a leak that cannot be isolated by turning off at a stopcock.

Please note that any charges made by a contractor that are deemed a non-emergency or if the property is not fully managed by Boydens, will be recharged to the tenant.

If you are aware of your landlord having an emergency policy or if they have their own preferred contractors you must always contact them first.

For GAS and PLUMBING EMERGENCIES contact one of the following;

Heating Solutions 07985 255758 all areas

Koziwarm 07534 166371 all areas

KP Evans 07802 810990 all areas including oil

Neil Hammond 07494 484544 Colchester & Sudbury Only (only up to Midnight)

Thompson Smith  all areas (including oil)

Tony Mason 07906 092448 Oil only

 

ELECTRICAL EMERGENCIES

Please always check if there is a power cut in your area in the first instance ukpowernetworks.co.uk

SD Cook  Sam 07730 878010 all areas

Power-Tech  Jake 07399 301453 all areas

Cahill Electrical  Kieren 07854028840  Colchester only

 

LOCKSMITH

KIRBY LOCKS 07875 719203

SPECTRUM SECURITY 07808 866988

PLEASE NOTE that tenants are responsible for out of hours locksmith charges due to loss of keys or being locked out of the property

PLEASE NOTE that any charges made by a contractor that are deemed a non emergency or if the Property is not fully managed by Boydens will be recharged to the tenant

 

LEAKS DUE TO RAIN

Please note that roofing contractors do not usually attend out of hours so please report any such issues via FIXFLO