Emergency & Out of Hours
Reporting Maintenance
You may occasionally need to report maintenance to us outside normal office hours. Our normal office hours are 9am-5.30pm Monday-Friday. Please read the following guidance:
REPORTING MAINTENANCE (if you are a tenant who rents through Boydens)
Please report all maintenance using our FIXFLO reporting system here>>>
If you need to speak to a Property Manager call 01206 773303
FOR OUT OF HOURS EMERGENCIES
If you smell Gas or have a Gas leak contact National Grid immediately on 0800 111 999
An emergency would be defined as a complete failure of your heating and hot water system or a leak that cannot be isolated by turning off at a stopcock.
Please note that any charges made by a contractor that are deemed a non-emergency or if the property is not fully managed by Boydens, will be recharged to the tenant.
If you are aware of your landlord having an emergency policy or if they have their own preferred contractors you must always contact them first.
For GAS and PLUMBING EMERGENCIES contact one of the following;
Heating Solutions 07985 255758 all areas
Koziwarm 07534 166371 all areas
KP Evans 07802 810990 all areas including oil
Neil Hammond 07494 484544 Colchester & Sudbury Only (only up to Midnight)
Thompson Smith all areas (including oil)
Tony Mason 07906 092448 Oil only
ELECTRICAL EMERGENCIES
Please always check if there is a power cut in your area in the first instance ukpowernetworks.co.uk
SD Cook Sam 07730 878010 all areas
Power-Tech Jake 07399 301453 all areas
Cahill Electrical Kieren 07854028840 Colchester only
LOCKSMITH
KIRBY LOCKS 07875 719203
SPECTRUM SECURITY 07808 866988
PLEASE NOTE that tenants are responsible for out of hours locksmith charges due to loss of keys or being locked out of the property
PLEASE NOTE that any charges made by a contractor that are deemed a non emergency or if the Property is not fully managed by Boydens will be recharged to the tenant
LEAKS DUE TO RAIN
Please note that roofing contractors do not usually attend out of hours so please report any such issues via FIXFLO
Report maintenance
Welcome to our tenant online reporting system for repairs.We are committed to resolving maintenance issues for tenants quickly and reliably. Our online system helps us to receive the information we need in order to understand your problem and resolve it quickly and effectively. Our system allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your problem. Repairs for non-emergencies that are reported online are likely to be dealt with more quickly than those that are reported by telephone or by email. Emergencies must continue to be reported to us by telephone (see below).
If you are a Managed Tenant renting via Boydens and you have an out of working hours emergency please contact:
Emergency Maintenance Out of hours team on 01206 483242
If you smell Gas, please contact Transco immediately on: 0800 111999
Please note that tenants could be liable for an Out of Hours charge should the issue being reported be deemed to be ‘Non Urgent’.
For all routine repair reporting, please use our Fixflo reporting system.
An out of hours emergency is something that could cause, or have the potential to cause damage or harm to you and or the property and or your neighbours and their properties. No heating or hot water in the summer periods is not considered an out of hours emergency and should be reported via the online reporting service. This will however be considered an emergency in the winter months and should be reported as such. Please be aware that locking yourself out of the property is not considered an emergency and something that the landlord will not be liable for, therefore arrangements should be made to secure the services of a local locksmith at your cost, or alternatively wait until the office is open and seek agreement to borrow a managed set of keys. If you change the locks please note that a spare key must be provided to Boydens to retain.