B - Building Trust We foster lasting relationships through honesty, transparency, and integrity in everything we do. O - Outstanding Service We go above and beyond to exceed expectations, ensuring every client feels valued and supported. Y - Your Community First We remain deeply connected to our local communities, giving back and contributing to their growth and success. D - Dedication to Excellence We continuously improve our services, embracing innovation and professional development to lead in our industry. E - Empathy and Respect We listen, understand, and treat everyone with fairness and compassion, creating a welcoming environment for all. N - Nurturing Relationships We build long-lasting relationships with clients, partners, and colleagues to cultivate mutual success. S - Sustainable Future We are committed to environmentally responsible practices and mindful growth for a better future. 2
HELPING CREATE HOMES FOR OVER 50 YEARS 3 Welcome to Boydens 4 Sales 6 A Guide to Buying 10 Lettings & Management 12 Block Management 14 Holiday Lettings 18 Off Marketing Property Sales 20 Get In Touch 26 Contents
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Welcome to Boydens Since 1966, Boydens has been a cornerstone of the property industry, a legacy founded by my grandfather, Desmond Boyden. His pioneering spirit and commitment to excellence established a firm built on Service and Trust - a foundation that has guided us through decades of growth and innovation. In 2024, my father, David Boyden, transitioned into the role of Chairman, marking a new chapter in our notable history. In 2025, we proudly celebrate his 50-year milestone with the firm, a testament to his unwavering dedication and the enduring values that have made Boydens a trusted name in property. Now, as the third generation leading this great company, I am honoured to continue our tradition of excellence as Managing Director. Our journey - from managing residential lettings and sales to delivering exceptional property services - remains rooted in the principles of service, trust, and a passion for the industry. We invite you to explore our brochure and discover the legacy, innovation, and commitment that define Boydens. Philip Boyden Managing Director WELCOME TO BOYDENS 5
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At Boydens, we appreciate that selling your home can be one of the most stressful things you can do... ...that’s why we take every opportunity to reassure and guide you along the way. Over the years we’ve moved many generations of families. Whilst selling your home is one of the most significant life events, it needn’t be a headache. We’ll take the time to explain everything in clear and easy to understand terms. We know that communication is key and so we promise honest, straight-talking advice to keep you up to date at all stages of the process. Keeping you on track Every property listed with us follows our established sales process. We’ll keep in touch with you regularly to provide you with up to date information. Once your sale has been agreed, you will be allocated a dedicated Sales Progressor who will be committed to getting your sale completed. Our linked offices Our branches are linked using the same powerful database meaning our staff can maintain and market our properties across all our locations. Additionally we will be promoting your property to a local, regional and national audience of potential purchasers. Our reassurance to you Not all agents are members of the National Association of Estate Agents (NAEA Propertymark) - Boydens is and so you can have complete peace of mind that you are dealing with an estate agency which abides by the strictest professional standards. Sales RESIDENTIAL SALES 7
Research ma & market ac Pr w Liaise with exchange your dedic 14 13 8 4 5 Our Process for Selling Your Property 8 Boydens is a team of dedicated property professionals who take pride in everything we do. We know that regular communication combined with our wealth of experience and planned strategies is key to ensuring a timely sale at the best possible price. Nelson Surfquake ★★★★★ 2 weeks ago I used Boydens to sell my house. Everyone in the office was very friendly and helpful and my house got sold quickly for near the asking price. Any concerns or queries I had were answered and sorted out promptly by the knowledgeable staff. I highly recommend them. George Imrie ★★★★★ 2 weeks ago The team are incredibly helpful and work very hard for you. Kept us updated with marketing reports and I never felt like a client that was forgotten. I would highly recommend the team. Aldona Ościk ★★★★★ 3 weeks ago Very nice and professional customer service. I am very pleased with the cooperation we had the pleasure of having. The best agency I have had the opportunity to work with them. Richard Parker ★★★★★ 3 weeks ago Very impressed with the personal service offered. Tanya Wrey ★★★★★ 3 weeks ago Found a wonderful flat for myself very quickly when I contacted Boydens’ with regards to a property that they had listed. Very quickly progress from viewing to signing contact to move in. Very happy with them and helpful with a couple of move-in queries/issues. Happy to recommend to anyone looking for a new home. To read more reviews, simply scan the QR code.
arket ctivity Attend & carry out market appraisal Contact registered applicants & respond to interest Guide vendor through marketing process and Anti Money Laundering (AML) checks rovide viewing feedback within 24 hours Secure offer Qualify purchaser, AML and financially Assist with replies to enquiries h all parties to agree and completion date via cated Sales Progressor Collect keys from vendor Hand keys to purchaser upon completion Pricing strategy Monitor and improve Issue memorandum of sale 15 12 11 10 9 7 6 16 RESIDENTIAL SALES 9
A Guide to Buying 1. Arrange your finances At the start of your property search it is essential that you arrange your finances and, if required, have a mortgage agreed in principle. This will guide the entire property search and will influence how much you can afford. Letting us know as much as possible about your needs and what you are looking for will also help us to find the most appropriate property to suit your needs. We are able to offer mortgage assistance via our recommended mortgage broker with access to the entire market, as well as exclusive deals and rates to help find you the best mortgage available. Simply contact any Boydens branch for further information. 2. Register with us Registering with your nearest Boydens branch will help us to keep you informed about local property market conditions and property available (or soon to be available) to you. Register either by visiting or calling one of our branches to discuss your property requirements with one of our local experts or registering online at boydens.co.uk 3. Knowing us, Knowing you Once we have a clear understanding of your requirements you will receive a selection of properties that match your criteria. We’ll then keep you updated when the latest properties become available (and sometimes we’ll tip you off about properties yet to come to market which could suit you perfectly). 4. Make an offer Once you have identified a suitable property we will put your offer forward to the seller. At this stage you may be asked to demonstrate that you are able to proceed (for example you may need to provide evidence of your mortgage agreed in principle). Once your offer is accepted we will prepare a memorandum of sale, write to all parties to confirm the agreed price and ask you to confirm your solicitor’s and mortgage broker’s details. 1 0 5. Instruct your solicitor Appointing an experienced solicitor is key to making the purchase and sale of a property as smooth as possible. The successful purchase of a property can be reliant on the instruction of an efficient and experienced solicitor. It is sensible to use a solicitor who knows the area that you’re moving to and specialises in conveyancing. We respect your right to choose whichever solicitor suits you best, however, we have a selection of tried and tested solicitors that are experts in property who we would be happy to recommend if you require this. Your chosen solicitor will start the conveyancing process whereby they request local searches, raise any queries and agree a date for exchange of contracts. 6. Survey and mortgage offer A survey of the property will be booked on behalf of the mortgage lender to identify any structural problems and ascertain the property’s value. After the mortgage valuation report is received, a formal mortgage offer will be sent to you and your solicitor which you will need to sign before it is returned. 7. Exchanging contracts Exchange of contracts occurs when all enquiries have been confirmed and resolved. Once the contract has been signed by both parties the deposit (usually 10% of the purchase price) will be sent from your solicitor. At this stage the completion date is then set by mutual agreement. 8. Completion Completion is when the remaining monies (usually 90%) are transferred from your solicitor to the seller’s solicitor’s account. The keys to the property are then released once the money has cleared in the seller’s account.
Moving Home Checklist Who to Notify Here are some tips to make the day you move out as painless as possible: • Ask your friends to recommend a professional removal firm - your belongings are precious so ask for references and get removal quotes. • Remember to take meter readings on both properties on the day(s) of the move. • Arrange for your post to be redirected a few weeks before you move with the Royal Mail - a good precaution against identity theft and can be used afterwards to inform any contacts you may have missed about your move. • While you still have an internet connection (it could be a few weeks before your new property is connected), download any instruction manuals from the manufacturer’s website for your new appliances. If you’re moving house, it’s important to inform the relevant people of your departure. Use our handy checklist to ensure no-one is forgotten. Services and Utilities Water Gas Electricity Telephone Post office Internet service providers TV licensing Financial Banks/Building Societies Credit card companies Council tax National savings and premium bonds Your employer Insurance companies Pension companies Inland revenue Health Doctor Dentist Optician Motoring DVLA Vehicle Insurance Breakdown/Recovery service Other Friends and relatives Magazine subscriptions Sports club Library Schools/colleges Milk delivery Newsagent A GUIDE TO BUYING 1 1
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Our team of qualified, knowledgeable, and dedicated letting experts treat your property as if it were our own. As an award-winning letting service, we understand that securing a competitive rental price and reliable tenants is essential for landlords, and we take pride in our high-quality applicants and swift letting process. Whether you own a portfolio of properties or a single rental, we are committed to ensuring a seamless and positive experience. Even for experienced landlords, partnering with a professional and proactive letting agent can ease the burden of managing a property and navigating ever-changing legislation. We believe in building strong, long-term relationships that provide landlords with confidence and peace of mind. This commitment is reflected in the many landlords who have trusted us for years. Boydens are long standing members of ARLA Propertymark, so you can be assured that we adhere to the highest industry standards, as well as adopt changes brought about by developing legislation to ensure our clients remain compliant. We offer a range of tailored services to suit all landlords. To learn more and see our fees please scan the QR code. Award-Winning Letting Services with a Personal Touch LETTINGS & MANAGEMENT 1 3 Scan to see our YouTube channel in which you can watch our most recent landlord webinars and helpful tips for landlords.
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At Boydens, we believe managing your development should be a seamless and stress-free experience - without the frustration of dealing with a faceless corporate machine. Our approach is different. We put you and your home at the heart of everything we do. Exceptional service starts with the basics. That means answering calls promptly, responding to emails efficiently, and keeping you informed with proactive updates on maintenance and key matters. We understand how frustrating poor communication can be, and that’s exactly where we excel. We often hear that managing agents feel distant and impersonal. At Boydens, we see things differently. Your development isn’t just a building - it’s your home, and we treat it with the care and respect it deserves. Our dedicated team takes a hands-on approach, ensuring every aspect of your property is managed with attention, expertise, and integrity. A Personal Approach to Property Management BLOCK MANAGEMENT 1 5
Call our Block Management team to talk to one of our experts today 01206 764321 Setting the Standard in Property Management We are proud members of The Property Institute (TPI), a leading professional body in the property sector. This affiliation ensures we uphold the highest standards of service, ethics, and professionalism. Through TPI, we stay ahead of legislative changes, regulatory updates, and industry best practices - so you can be confident that your property is in expert hands. What This Means for You TPI’s Consumer Charter and Standards set out key principles that all members, including Boydens, adhere to, ensuring best practices across leasehold and estate management: Honesty & Transparency - Clear communication, straightforward advice, and no hidden surprises. Financial Integrity - Strict compliance with financial regulations, with separate client accounts for full accountability. Professional Indemnity Insurance - Protecting clients with the highest levels of professional cover. Conflict-Free Service - Acting in your best interests, without bias or competing priorities. Legal & Regulatory Compliance - Ensuring all health, safety, and fire regulations are met without compromise. At Boydens, we take pride in offering a service that is not only professional but personal. Whether it’s a quick query or a major management decision, we’re here to make life easier for you. Choose Boydens - where property management is built around you. Thinking about selling or letting? As a multi-disciplined agency, we offer Residential Sales and Lettings in addition to our Block Management services, so talk to us about our range of discounts on services for clients who sell or let properties we manage. 1 6
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Could you use your property to generate additional income? The Essex Coast has established itself as a premier destination for tourists. With over 20 years of industry expertise, we are perfectly positioned to assist with the rental of your holiday homes and beach huts. Using modern software, our advanced booking system integrates seamlessly with platforms such as Airbnb and VRBO, ensuring your property gains not only local and national visibility but also global reach. If you own a holiday home or beach hut that is no longer in frequent use, we can guide you through the various rental options, helping you generate additional income with ease. To find out more, simply scan the QR code. Holiday Lettings Call our Frinton on Sea branch to talk to one of our Holiday Lettings experts on 01255 851185 1 8
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Looking to sell your property without incurring estate agency fees and steering clear of lengthy, complex completion processes? If so, our Off Market Property Service could be for you. Off Market Property Sales OFF MARKET PROPERTY SALES 2 1
Right now, investors are looking to buy properties and are actively seeking purchases suited to the Rental Market. What are they looking for? These investors are on the lookout for properties which have either been rented in the past or are currently rented (or located in a desirable area for rental properties). In addition: T hey are content to purchase properties currently tenanted or vacant. T hey are comfortable to buy whether in need of refurbishment or not. T hey are happy to work to swift completion times to suit the seller. 2 2 The opportunity O nly pre-vetted, ready to proceed, mortgage agreed and cash in the bank investors, ready to buy. N o complicated chains or waiting for buyers to sell other properties. V ery few viewings (the investors know what they want and don’t want). Faster completion time. No fees to you (buyer pays). Y ou can sell with the tenant in situ, meaning zero voids for you and the buyer. T he value of your rental income becomes a selling point, as does your tenant. The benefits Purchase made easy Many of these purchasers are also buying with cash, so simplifying the transaction process. In addition, you do NOT have to place your property on the open market and so contend with multiple viewings, estate agency fees or inquisitive neighbours. The end result is a faster and much more streamlined, professional, and discreet selling experience. What does this mean? N o for-sale board. N o listing on the portals (Rightmove and Boydens website). N o stream of potential viewers walking around your property. N o Estate Agency Fees (buyer pays).
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2 4 Buyer pays Introduction Fee Buyers vetted to establish their position and identify what they are looking to buy Registered investors and landlords introduced to properties on our “off-market” property register We compile rent details, guide on potential values, and maximise ROI insights for buyers Investors view and make offers as appropriate If your property is suitable for the rental market, (i.e. it has been rented before, is rented now or you know of many rented properties in the area), then this service is suitable for you. We have helped investors buy properties for over 50 years. With more than 1000 properties under our management in Essex/Suffolk, you can rest assured we are experts on all aspects of the lettings market in our area. Currently we are experiencing high demand for rental property from local and national buyers. The rental market remains buoyant with consistent high demand. Is this for me? The process Next steps Book a call with our friendly local investing experts to see if your property is suitable for this service. If so, you can sell off market and save yourself the hassle of the traditional selling route. During the call, we will advise you of everything you need to know to be able to make an informed decision about whether this is the right route for you. We require all the details for your property and tenancy in order to satisfy any buyer’s queries. Simply scan the QR code for our off market funnel for buyers. Simply scan the QR code for our off market funnel for sellers.
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GET IN TOUCH 2 7 Chelmsford Branch T 01245 914444 E [email protected] Colchester Branch Aston House, 57-59 Crouch Street, Colchester, CO3 3EY T 01206 762244 E [email protected] E [email protected] Coastal Branch 73 Connaught Avenue, Frinton-on-Sea, Essex, CO13 9PP T 01255 851185 E [email protected] Sudbury Branch 64 North Street, Sudbury, Suffolk, CO10 1RE T 01787 883700 E [email protected] West Essex Branch 121 High Street, Kelvedon, Essex, CO5 9AA T 01376 570335 E [email protected] Holiday Lettings 73 Connaught Avenue, Frinton-on-Sea, Essex, CO13 9PP T 01255 851185 E [email protected] Block Management Aston House, 57-59 Crouch Street, Colchester, CO3 3EY T 01206 764321 E [email protected] Get in touch For our social media pages, simply scan the QR code.
boydens.co.uk
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