Careers at Boydens

Working for Boydens

Our network of branches covers North Essex and South Suffolk and our Head Office is located in Colchester. We are always looking for talented people to join us.

As an independent, family-owned business, we appreciate how important it is to have motivated, local staff providing exceptional customer service. Because of this, we ensure our staff are highly trained and sit an internal competency test before being given the opportunity to sit the Technical Award in Sales or Lettings. We believe it’s important to be part of a company which will enable you to learn the key skills needed to flourish into a sales and property expert.

We take pride in all our branches and the talented teams who work within them and are continually developing our business to make us even more customer focused.

VACANT POSITION

Office Co-ordinator

Location: Sudbury Branch
Hours: Monday to Friday, 9.00am – 5.30pm, with every other Saturday, 9.00am – 4.00pm (day off in lieu to be agreed where applicable).

About Boydens

Boydens is an independent family-run estate and letting agency established in 1966. With offices across North Essex and South Suffolk, we pride ourselves on delivering outstanding customer service, honest advice and professional expertise. Our people are at the heart of everything we do, and we are looking for an organised, proactive and customer-focused individual to join our Sudbury team.

The Role

We are looking for an enthusiastic Office Co-ordinator to become the backbone of our busy Sudbury office. This is a varied role that combines office administration, customer service, sales and lettings support, and front-of-house responsibilities.

Working closely with the Branch Manager, Sales Negotiator and our Head Office administration team, you will ensure the branch operates efficiently while helping buyers, sellers, landlords and tenants receive the highest level of service.

No two days are the same, making this an ideal opportunity for someone who enjoys variety, thrives in a busy environment and takes pride in keeping everything running smoothly.

Key Responsibilities

Office Administration

• Ensure the smooth day-to-day running of the office.
• Answer telephone enquiries professionally and efficiently.
• Welcome customers into the branch and provide excellent customer service.
• Manage branch diaries and appointments.
• Prepare correspondence and property documentation.
• Maintain accurate records on the company CRM system.
• Ensure all branch administration is completed accurately and within required timescales.

Sales Support

• Assist the Branch Manager with preparing market appraisal and valuation packs.
• Process offers for purchase in accordance with company procedures and legislation.
• Liaise with buyers, sellers, solicitors and mortgage advisers to progress sales.
• Support the sales progression process alongside Head Office where required.
• Prepare sales documentation and ensure compliance requirements are met.

Lettings Support

• Assist with processing tenancy applications and offers.
• Work closely with the Head Office administration team to ensure lettings progress efficiently and compliantly.
• Prepare tenancy paperwork and ensure all required documentation is obtained.
• Liaise with landlords, tenants and contractors where appropriate.
• Support the Branch Manager with general lettings administration.

Property Viewings

• Conduct residential sales and lettings viewings when required.
• Provide prospective buyers and tenants with accurate information about properties.
• Obtain and relay constructive feedback following appointments.

General Duties

• Support colleagues during busy periods.
• Maintain excellent communication with all departments.
• Ensure company procedures and legislative requirements are followed at all times.
• Represent Boydens professionally and positively within the local community.
• Undertake any other reasonable duties required to support the branch.

About You

The successful candidate will:

• Be highly organised with excellent attention to detail.
• Have strong administrative skills.
• Be confident communicating with customers both face-to-face and over the telephone.
• Be able to prioritise a varied workload and work well under pressure.
• Have excellent written and verbal communication skills.
• Be confident using Microsoft Office and computer-based systems.
• Be a positive team player with a flexible attitude.
• Be well presented and professional at all times.
• Have a willingness to learn and develop within the property industry.

Desirable Skills and Experience

• Previous experience within estate agency or lettings.
• Experience in an office administration or customer service role.
• Knowledge of residential sales or lettings processes.
• Experience using estate agency CRM software.

Full training will be provided for the right candidate.

Essential Requirements

• Full UK driving licence.
• Ability to work every other Saturday.
• Right to work in the UK.

What We Offer

• The opportunity to work for one of the area's longest-established independent estate agencies.
• Full training and ongoing professional development.
• A varied and rewarding role where no two days are the same.
• Supportive and friendly working environment.
• Opportunities to develop your career within a growing business.

If you enjoy working with people, thrive in a busy office and want to play an important role in helping customers move home, we'd love to hear from you.

Contact [email protected] for more information or to apply for this role.