About Us
Customer charter
Boydens is a team of committed, determined, experienced, knowledgeable and professionally qualified people. We will work within our 5 Points of Culture to ensure that everyone who comes into contact with the Boydens team benefits from that experience.
Our 5 points of culture
We will deliver a high level of personal service to all we work with, both externally and internally. The professional service that we deliver will:
- Be beyond the expectations of our clients and colleagues;
- Make our clients feel comfortable no matter what advice they require;
- Be consistent throughout by following procedures and systems within the business.
We acknowledge responsibility for our individual actions and the results of them.
We will work together within and across departments to achieve the Boydens’ vision. By doing this we will:
- Achieve the best results for our clients and business;
- Create a supportive and enjoyable work atmosphere.
We will ensure that we are always seen as pro-active by our clients – going the extra mile to help them. We will also actively look for and recommend ways to improve our service and efficiency as a business.
We will invest in training to improve the knowledge and skills of our staff, ensuring that they are aware of best practice and the changes in legislation so that we can be confident in the advice and service that we give.
Please note that telephone calls to Boydens branches may be monitored or recorded for training and evaluation purposes.
Get in touchWhat we do
Residential Sales & Lettings
Superior Homes by Boydens
Block Management
Land & New Homes
Holiday Lets
Financial Services
Our history
The Boydens story began back in 1852 when George Boyden, a master builder and Quaker, started his own business. His son, Aston, continued the building business and, at its height employed 28 staff before being interrupted by the Second World War. Aston died in 1947.
Aston’s son, Desmond (pictured), was too young to immediately continue with the building business. Instead he studied engineering and worked for Woods of Colchester.
For two years Desmond commuted to London working for a commercial Chartered Surveyors firm based in The Strand, before returning to Colchester to spend 11 years with local Chartered Surveyors firm, C M Stanford & Son, specialising in residential property and farms.
In 1966, Desmond set up his own residential property business initially at Blackheath, Colchester and then onto Balkerne House in Crouch Street. The business moved next door to Aston House in 1988, where the business has been based ever since.
Desmond’s son, David joined the family business in 1976 and has helped to build Boydens reputation, taking the best of our tradition and combining this with the modern approach demanded by clients across Essex and Suffolk.
Throughout our history, Boydens has always placed local knowledge, extraordinary customer service and a total belief to always have our clients’ interest at the very forefront of everything we do.
Boydens is a business with great heritage – we are built on service and trust and always looking to the future. We’re delighted to have both loyal clients who have returned to us over many years to sell and rent property and brand new customers who experience what we have to offer in terms of our exceptional local knowledge.
Our aim is a simple one – to deliver an exceptional level of customer service at all times.
